Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders ship same-day before 2PM PST or within 1-2 business days of receiving your order. You may receive your order in 3-8 days depending on where you are located in the United States.
All orders are shipped from our warehouse in Everett, WA 98204.
Product availability may affect your shipping times. We will notify you if there are any expected delays.
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If there is an error in the shipping address for your order – please call our shipping department immediately during our operating hours.
If you are contacting us out of operating hours, please email us with the order number and the updated shipping address.
In most circumstances, we should be able to accommodate an address change if the order has not shipped. In some cases, you may need to contact the shipping carrier to make changes to your shipment if the package has already left our facility.
You will be provided a tracking number with your order as soon as the order ships. To view your past orders, visit your account.
If you cannot find your tracking number, contact us and we will help you.
To protect your data, we do not keep your credit card information on our website. All payments are processed through our secure merchants.
Sales tax will be calculated upon checkout. Tax will depend on the state you are located in.
We ship domestically in the United States.
We do our best to ship items together. Depending on the amount of items and the item size, the number of packages may vary per order.
If you need to swap an item
Returns and Exchanges
We have a 30 day – 100% customer satisfaction guarantee!
If you have received the wrong item, please call us at +1 800-467-5285 or email us at contact@pacificbreezeusa.com.
Be sure to have your order information ready for the customer representative to help you.
If you have received a damaged shipment, please call us at +1 800-467-5285 or email us at contact@pacificbreezeusa.com.
Be sure to have your order information ready for the customer representative to help you.
For customer support, please call us at +1 800-467-5285 or email us at contact@pacificbreezeusa.com.
If there is an error in the shipping address for your order – please call our shipping department immediately during our operating hours.
If you are contacting us out of operating hours, please email us with the order number and the updated shipping address.
In most circumstances, we should be able to accommodate an address change if the order has not shipped. In some cases, you may need to contact the shipping carrier to make changes to your shipment if the package has already left our facility.
If you would like to cancel an order, please call us at +1 800-467-5285 or email us at contact@pacificbreezeusa.com.
Be sure to have your order information ready for the customer representative to help you.
To pre-order an item that is sold out, please call us at +1 800-467-5285 or email us at contact@pacificbreezeusa.com.